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Frequently Asked Questions

Find answers to your queries about Orbe here.

3D rendering involves integrating a three-dimensional image into either an actual or conceptual environment to create a new two-dimensional image. For instance, a 3D model of a sofa can be placed within a living room setting, or it can be situated in a more imaginative backdrop, like on the surface of the moon.

Indeed, our expertise lies in crafting bespoke 3D models that cater to your individual products. Through close collaboration, we guarantee that these 3D models faithfully capture the distinct attributes and qualities of your products.

Augmented reality (AR) involves overlaying digital objects, like a 3D product model, onto the user’s actual surroundings using a smartphone camera or tablet. This enables users to visualize how a product could appear in a real-world context, such as within a room or on their person.


In contrast, virtual reality (VR) takes this immersion a step further, often necessitating a VR headset or similar hardware to deliver a fully immersive encounter. E-commerce enterprises are leveraging VR technology to construct distinctive virtual showrooms and shopping journeys, offering innovative retail experiences.

Historically, 3D models have been stored within a digital asset management (DAM) system. Depending on the particular 3D/AR approach, the 3D asset may consist of various components, including 3D files saved in formats like .usdz, .gITF, .fbx, .glb, or .max, along with associated texture images.

Augmented reality revolutionizes the eCommerce customer experience by delivering interactive and immersive encounters. It empowers customers to explore products in 3D, envision them within diverse settings, and virtually try them on. This is facilitated through 3D models, generated via computer-aided design (CAD) software or acquired through photogrammetry techniques. Augmented reality harnesses machine learning and computer vision algorithms to offer personalized recommendations founded on customer preferences, behaviors, and purchase history. Moreover, it opens doors for gamified interactions, fostering engagement and enticing customers to interact with brands and products. These capabilities empower eCommerce enterprises to stand out in a competitive landscape, elevate customer engagement, and foster brand loyalty.

The 3D configurator stands as an advanced digital tool that redefines how online shoppers engage with products. Contrasting the conventional approach in e-commerce that relies on static 2D images, the 3D Product Configurator introduces a lifelike 3D model, capable of being dynamically manipulated in real time to showcase different colors, materials, sizes, and styles.

At its core, the 3D configurator harnesses the capabilities of computer-aided design (CAD) software, facilitating the development of intricate 3D models that are effortlessly customizable and can be rendered instantly. This technology seamlessly integrates interactive product configurators into e-commerce platforms, yielding a robust sales instrument that functions as a virtual showroom.

In the competitive reality of eCommerce, businesses seeking success must employ innovative strategies to distinguish themselves. This is precisely where 3D configuration steps in – a potent tool offering a multitude of advantages to both consumers and retailers.

Recent studies underline that a remarkable 83% of online shoppers consider product imagery pivotal in shaping their purchasing decisions. By enabling customers to visualize their customized products in exquisite 3D detail, retailers can foster confidence and trust, ensuring customers feel assured that their orders match their expectations.

However, the benefits of 3D configuration extend beyond consumers. Allowing customers to collaboratively craft their products can amplify sales potential by an impressive 60%. Moreover, substituting standard photography with 3D Product Configurations can elevate conversion rates by up to 40%, underscoring the palpable advantages.

In the dynamic and ever-evolving landscape of online commerce, businesses that embrace the potential of 3D configuration are poised for success. Through delivering personalized and immersive shopping experiences, retailers can cultivate brand loyalty, elevate sales, and drive growth in unprecedented ways.

Using Orbe’s services is as simple as transferring your 3D or CAD files to our platform. If you don’t have these files, there’s no need to worry – we can generate them for you based on existing photos.

Our skilled team seamlessly blends your models, materials, and resources to craft an immersive and interactive 3D product encounter for your clientele. Leveraging the specifications from your product catalog, we define the guidelines for customers to effortlessly configure products and complete purchases. Are you prepared to revolutionize your online sales journey? Discover more about the smooth initiation process with Orbe.

In the present day, 3D configurators have found a broader application across various sectors, including eCommerce enterprises, expanding beyond their previous confines of luxury goods such as high-end furniture or luxury vehicles. Online retailers now can leverage 3D configurators to empower their clientele to personalize existing products or craft entirely new ones according to their preferences. Moreover, companies dealing in heavy machinery employ these tools for creating tailor-made tools and machinery. With the integration of augmented reality technology, 3D configurators aid field service providers in swiftly identifying and resolving issues, resulting in outstanding customer service experience. For eCommerce businesses offering customizable products, the incorporation of 3D configurators should be seriously considered to elevate the overall customer journey and improve sales performance.

The retail landscape is swiftly transforming, and 3D configurators are rapidly becoming the standard. As online shoppers increasingly seek distinctive and personalized interactions, the demand for collaborative creation in sectors like furniture, jewelry, accessories, and fashion is on the upswing.

Prominent brands within the furniture and fashion domains are embracing the potential of 3D configurators to grant customers unprecedented levels of customization and authority over their purchases. Consider IKEA, a brand that has redefined the furniture industry through its 3D furniture configurator. This robust tool empowers customers to choose the size, shape, and material of their sectionals and sofas, resulting in furniture pieces that authentically mirror their individual style and preferences.

Further exemplifying this trend are notable brands such as Pandora, the jewelry brand that empowers customers to craft one-of-a-kind pieces using a 3D jewelry configurator, and Nike, the fashion brand that enables customers to design their own personalized sneakers through a 3D shoe configurator.

Empowered by the capabilities of 3D configurators, retailers can now furnish customers with genuinely unique and tailored shopping journeys. Whether the pursuit involves furniture, jewelry, accessories, or clothing, the future of retail holds an exhilarating promise.

To harness the full potential of 3D configuration, strategic placement is crucial for achieving optimal outcomes. As tools primarily aimed at driving sales, 3D Product Configuration images should be strategically positioned on product or sales pages to enhance engagement and bolster conversion rates.

By delivering an immersive and interactive shopping experience, 3D configuration can enhance consumer confidence and trust, leading to extended browsing sessions and increased sales success. Whether seamlessly integrated into a product page, prominently featured on a home page, or strategically incorporated into a digital advertising campaign, 3D configuration holds the capability to transform how retailers and brands interact with their customers.

In an era where online shopping’s significance is ever-growing, businesses aspiring to maintain a competitive edge must embrace the prowess of 3D Product Configuration and strategically deploy it for maximal impact. By doing so, they can unlock previously unimaginable levels of engagement, sales, and growth.

While 3D configurators undeniably wield substantial power in product customization, it’s imperative to recognize that they are not the exclusive choice in the market. In fact, 2D configurators constitute an alternative avenue for product customization that also delivers notable advantages for businesses.

Such solutions often allow customers to interchange individual elements of a product, like altering a shirt’s color or a shoe’s material. While lacking the multi-angle product display capability of their 3D counterparts, 2D configurators still furnish a profoundly immersive and interactive customer experience. Conversely, 3D visualizations form a distinct category of technology. Rather than facilitating customization, they present a fixed 3D model of a product, unalterable by the customer.

While this visualization type can serve well in showcasing product attributes or design, it falls short in the interactive engagement provided by a bona fide configurator solution. Ultimately, the selection between 2D and 3D customization applications hinges on your specific business requisites and the depth of engagement you aim to deliver to your customers.

Low-poly 3D models are favored in interactive settings to ensure efficient processing capabilities and visual quality. They find prevalent use in two primary contexts: 3D viewing and Augmented Reality (AR) experiences.

3D Viewing: Facilitate a detailed examination of products by enabling users to zoom, flip, and rotate them to observe from various angles.

AR: Immerse customers in personalized encounters, such as virtually trying on products or visualizing how they fit and appear within a specific room.

The terms “high-poly” and “low-poly” refer to the polygon count within a 3D model, much like the distinction between high and low-resolution images in 2D. A high-poly model encompasses a higher number of polygons, rendering it larger and more resource-intensive, akin to the file size of a PDF or JPEG. These models are unsuitable for real-time applications like gaming.

On the flip side, low-poly models feature a reduced polygon count, resulting in lighter and simpler files that are easier to store, process, and interact with. Each model type boasts its own distinct advantages and drawbacks, aligning them with specific use cases.

We accept various reference file formats, including CAD, PDF, and more.

High-poly 3D models frequently serve as a contemporary alternative to traditional photography, creating lifelike depictions of objects within a range of lifestyle contexts. These models find primary application in the following scenarios:

There are four key utilization areas:

  • 3D Product Visualization: Rapidly generate high-quality, photorealistic 3D product visuals, surpassing the capabilities of conventional photography.
  • Virtual Photography: Convert a single 3D image into a comprehensive product library, enabling adjustments to every element, from lighting and angle to resolution and background.
  • 3D Lifestyle Scenes: Unleash creativity through realistic 3D scene renderings, presenting your product in diverse settings, styles, and interior designs.
  • 360 Viewer: Referred to as a 360 Rotator, it empowers users to interact with your 3D product visuals by rotating the image 360 degrees on its axis.

We offer the final 3D visualizations and animations in a range of file formats tailored to your requirements, including JPEG, PNG, TIFF, and interactive options like HTML5, as well as web-compatible video formats such as MP4


  • Remarkably detailed and lifelike aesthetics.
  • Well-suited for creating cross-sectional depictions of objects.
  • Ideal for presenting products through 360-degree viewers.



  • Large file sizes that may occupy substantial storage.
  • Not advisable for real-time applications like gaming or VR/AR due to potential delays.

Working for CGI over photos grants you access to high-quality product imagery in any quantity, eliminating the need for photoshoots, prototype creation, shipping, location setup, decor rental, and storage. Additionally, the photorealistic quality and streamlined workflow offer the following advantages:

  • You can request additional views at any time.
  • You have the flexibility to modify any desired details.
  • Showcasing all customization options of your product becomes effortless.
  • 3D product models can be repurposed for both online and offline marketing, as well as PR endeavors.
  • You can leverage 3D models to expand your brand’s reach internationally. Interior design firms employing CGI techniques will readily incorporate your models into their projects.

Orbe3D offers tailored 3D models starting at $79 per model. This package incorporates 3D expert consultation and meticulous Quality Assurance performed by our team. Get a quote.

Orbe provides HD photorealistic custom-built product shots from any angle, starting at $79 per model.

You have the option to either ask for a personalized interior design rendering or choose from a variety of pre-designed lifestyle scenes that can be tailored to your needs. Scene pricing begins at $249.

The price of 3D rendering can greatly differ based on factors like scene complexity, level of detail, desired output quality, artist or studio expertise, and project timeline.


  • Remarkably detailed and lifelike aesthetics.
  • Well-suited for creating cross-sectional depictions of objects.
  • Ideal for presenting products through 360-degree viewers.



  • Large file sizes that may occupy substantial storage.
  • Not advisable for real-time applications like gaming or VR/AR due to potential delays.

You can avail yourself of a complimentary trial to assess our quality before outsourcing. Our team of skilled quality assurance professionals ensures top-notch quality tailored to your requirements.

We follow to the below process:

  • Clients provide requirements and inputs via digital copies and emails.
  • We review the requirements and the deadline. If further information is required, we will communicate with the client.
  • We present a project proposal aligned with the client’s needs.
  • Regular time sheets and progress updates are shared after the QC process.
  • Adjustments are made based on client feedback.
  • The final project is delivered within the agreed-upon timeframe.

You can share the files using WeTransfer, Dropbox, or any other third-party applications or platforms you prefer. Alternatively, you can utilize FTP to send the files.

The completion time for our projects varies according to their complexity. Nonetheless, we guarantee that projects will be finished within the specified timeline as per customer requirements.

We monitor the hours dedicated to each project and can provide periodic reports as requested by the client. We also offer progress updates at intervals for assessment.

The process is as follows:

  • Define the project scope and details.
  • Engage in discussions with the client regarding the delivery timeline.
  • Generate and deliver daily or weekly reports.

Click the “Start Your Project” button, and our client managers will promptly get in touch with you. They will guide you through the process of signing up on our CRM platform and provide instructions for submitting a brief that includes the project description, references, and turnaround time (TAT) requirements.


Indeed, revisions to your project are complimentary. “Corrections” refer to modifications that constitute less than 60% of the total project workload. If the requested change surpasses this threshold, it is treated as a new project.

As many as you require! There’s no set limit. We consistently have teams available to manage projects of any magnitude, and they can generate images concurrently.

Absolutely, that’s precisely our approach. Thanks to our extensive roster of 3D Artists, each Orbe client partners with a consistent team that is always prepared to handle their project directly – no waiting or queues involved. Your dedicated team comprises 1 Personal Project Manager and 6 skilled 3D Artists, all diligently aligned with your specific needs.

Typically, a single lifestyle scene requires around 48 hours. However, the precise duration varies based on factors such as the number of views, model intricacy, and background. To ascertain the specific time for your project, kindly get in touch with us.

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